Intercom Fin

Fin is Intercom's AI-powered customer support agent, built on GPT-4 and trained on your help center content, past conversation data, and custom knowledge sources. It handles complex multi-turn conversations, resolves common questions instantly without human escalation, and seamlessly hands off to human agents when needed. Fin adapts its tone to match your brand voice and operates across chat, email, and social channels. Companies using Fin consistently report 50%+ resolution rates, reducing support costs significantly.